DAMAC Hotels & Resorts, the hospitality arm of luxury real estate developer, DAMAC Properties, has announced that it has signed an exclusive contract with InnSpire, a global provider of guest engagement solutions for leading hotels around the world. Under the new agreement, 4000 units across 15 properties within the portfolio of DAMAC Hotels & Resorts, will be upgraded to the InnSpire Guest Engagement solution in 2016 and 2017.
Tim Fallon, Vice President for Corporate Communications, DAMAC Properties said: “At DAMAC Hotels & Resorts we have several key values that drive us including thoroughly understanding our guests’ needs, whilst innovating in order to enhance the guest experience and maintaining our competitive-edge in the luxury hospitality industry. With a clear emphasis on these values, InnSpire was the obvious choice for us to partner with to provide both an elegant and superior experience for the guest while simultaneously providing us, as the operators, with the data and information we need to meet and surpass our guest’s high standards."
DAMAC Properties’ hospitality portfolio will extend to reach around 15,000 units of hotel rooms, serviced hotel apartments and serviced villas by 2021. The company’s pipeline of hospitality projects are operated under the AYKON Hotels & Resorts, DAMAC Maison Royale, DAMAC Maison and DAMAC Maison de Ville brands. DAMAC Properties also has partnerships with global luxury brands such as Paramount Hotels & Resorts, Bugatti, Versace, and others, which will introduce unique concept serviced hospitality units and residences to the market.
Currently around 1,450 hotel units in five properties are in operation, with the first hotel to receive the upgrade being DAMAC Maison The Vogue, a 177-room 4.5 star hotel in the heart of Dubai's Burj district.
Commenting on the partnership, Martin Chevalley, CEO & Co-founder of InnSpire said: "We are delighted and privileged to have the opportunity to work with DAMAC and through them with global brands such as Paramount Hotels & Resorts, Bugatti and Versace. At the same time we believe that the choice of these leaders in luxury and innovation to work with InnSpire is proof that our intelligent hotels solution really does help hotels sell more, entertain better and optimize their operations."