DAMAC's LOAMS Community Management Agency wins Best Crisis Management Initiative of the Year at IRECMS Dubai Awards

Originally published on Dec 15, 2021 | IRECMS

Dubai, UAE — 9 December 2021: DAMAC Properties Community Management Company LOAMS has won big at the IRECMS Dubai Awards held at the JW Marriott Marquis on December 9.

IRECMS (International Real Estate Community Management Summit) Dubai Awards is an initiative that recognises UAE-based companies that are delivering outstanding results in the field of Community Management, Facilities Management, Property Management, and Real Estate in general.

LOAMS, Luxury Owners Association Management Company LLC (LOAMS), won in the Best Crisis Management Initiative Category for showing agility in adapting to newer and more innovative ways to continue serving customer needs, especially during the challenging times of the Covid-19 pandemic.

The award  recognised LOAMS for demonstrating resilience during tough times while continuing to show empathy to the unique needs of the customers.

Said El Haouasli, LOAMS Vice President, said: “This is yet another feather in the cap for LOAMS, which has established itself as a leader in community management. With our sharp focus on ensuring the safety and happiness of our residents, we have continuously maintained the highest standards in our building and master communities that we manage across Dubai,” he said.

“We are honoured for the recognition by IRECMS of our hard work during the Covid-19 pandemic and will always work to stay ahead of the curve when it comes to community management,” he added.

Among the crisis initiatives that LOAMS has achieved this year was the implementation of the Crisis Command Center and the unveiling of a business continuity plan during Covid-19.

LOAMS set up a Crisis Command Centre during the pandemic to enhance the safety of the community. The latest hi-tech delivery notifications were utilised to send SMSs and emails to tenants, owners and visitors to ensure the safety of all during the crisis. The centre was integrated with the VMS and Salesforce software.

Staff working in the CCC prepared and reviewed all potential scenarios and produced standard notices and guidelines. Routine and emergency notifications were sent across building and master communities.

The business continuity plan of COVID-19 ensured operation continuity during the pandemic and lockdown. Back-up teams were kept in isolation as a replacement of any diagnosed cases on site and down-time was strictly maintained at max of 3 hours. LOAMS also diversified its suppliers’ portfolio to ensure around the clock availability of the required services.

Other crisis initiatives successfully implemented by LOAMS were fire risk management, social networking analysis and a live Covid-19 dashboard.

LOAMS was also runner up in two other categories: Best Implementation of Technology and Happiest Residential Community of the Year.

Luxury Owners Association Management Company LLC (LOAMS) is an ISO 9001:2015 quality certified and award winning Jointly Owned Property (JOP) and Community Management Company operating in the Emirate of Dubai. LOAMS manages and administers 55 JOPs & 2 Master Communities exceeding 34,792 units.

The company brings innovative products and solutions to owners and residents within its portfolio.

LOAMS has won several accolades & awards including the Winner - Best Owners Association Management Firm Y2017, Finalist – Best Owners Association Management – Y2018, Runner Up Best Owners Association Management Initiative – Y2019 at the Gulf Real Estate Awards.