Distinguished Quality Services by LOAMS in All DAMAC’s Delivered Buildings
“DAMAC’s facilities management arm Luxury Owner Association Management Services LLC (LOAMS), the Association Management firm for all buildings delivered by DAMAC Properties, has been accredited by British Standard Institution (BSI) Middle East and Africa for successfully implementing ISO Standard related to Quality Management (ISO 9001: 2008), covering various aspects related to Owners Association Management.
ISO 9001:2008 is a quality management system that is focused on ensuring the business delivers a consistent level of quality to its customers by having well defined and regularly reviewed processes and procedures. A few of the main business principles of the implemented quality system are being Customer focus, Involvement of people, process approach and continual improvement.
The quality certification received covers main aspects related to management and administration of jointly-owned properties and governance of the owners associations.
Luxury Owner Association Management Services (LOAMS) is the Owners Association Manager for several iconic buildings of DAMAC Properties including Ocean Heights, Park Towers, Marina Terrace, the Waves and many other buildings.
Niall McLoughlin, Senior Vice President-DAMAC Properties said: “We are proud to announce that all the efforts of LOAMS have been compensated with the achievement of ISO certification granted by BSI, and with this prestigious certification, LOAMS joins the handful of certified association management firms in the region to have a Quality Management System.”
He added: “ISO certification represents the commitment of LOAMS to provide and sustain quality service, seeking win-win relationships with the board and association. It also reinforces the team’s continual improvement process through feedback from our customers and daily operations.”
Ahmad Al Khatib – General Manager Assurance – BSI Middle East and Africa said: “I applaud Luxury Owner Association Management Services for leading by example with their commitment to achieve compliance with ISO 9001, Quality Management Standard. This is a great milestone for the company and shows evidence of LOAMS continuous efforts and commitment to best practice. Standards drive learning, which, in turn, fuels creativity and allows for benchmarking and comparison. Being part of the ISO society is an assurance to all customers of LOAMS commitment to pursuing operational excellence at all levels. The company and BSI share a common value, which is to make excellence a habit and we are looking forward to continuing our relationship. I would like to congratulate the entire project team, senior management and all staff members who were involved in this project.”