Damac Cares Returns to DAMAC Communities

Tue, 07 Jun, 2022

Dubai, UAE — 7 June 2022: In continuation of its commitment to customer satisfaction and happiness, the region’s leading luxury real estate developer DAMAC Properties has launched its third DAMAC Cares campaign aimed to proactively listen to and get closer to clients by giving them an opportunity to voice out and share feedback about their living experience.

Headed by the Customer Relations Management Department, the campaign will run from today, June 7, to June 26 and will features kiosks placed in multiple locations across the company’s property portfolio in the UAE.

Customers and residents will be invited to voice concerns or issues they may be facing to the DAMAC team members at these stations. Residents and investors are also invited to visit the stand to offer feedback on various aspects of the DAMAC living experience, in a bid to further enhance customer satisfaction.

 “Customer satisfaction has always been, and will continue to be of primary focus for DAMAC. The Customer Relations and Community Management departments continuously strive to offer the ease of services for our all our stakeholders through programmes such as DAMAC Cares to ensure the comfort, convenience and hassle-free community living experience for our residents and investors,” said Niall McLoughlin, Senior Vice President of DAMAC.

As part of the schedule this year, the campaign will organise activities for children such as ice cream trucks and bouncing castles at the community parks and other public arenas such as the Malibu Bay at DAMAC Hills. 

DAMAC customers visiting the DAMAC Cares stands will also be able to learn about useful features available to them on the DAMAC Living App.

Increasing the Happiness Quotient

Early this year, DAMAC put in place the Planned Preventive Maintenance (PPM) programme to ensure that residents are protected against inconveniences caused by systems such as air-conditioning, plumbing, and electrical nuances. A free-of-charge maintenance service, these programmes are built to instantly address any flaw in the system, and prevent future breakdowns.

In addition to programmes tailored for the comfort of residents, DAMAC also regularly engages with customers through community fun, fitness and family events.
“We believe that through this campaign we will be able to develop and maintain personal connections with our customers by responding to and resolving all complaints, issues and inputs in a quick and transparent manner,” adds McLoughlin.


DAMAC Cares Campaign Locations Schedule



DAMAC Properties has been at the forefront of the Middle East's luxury real estate market since 2002, delivering award-winning residential, commercial and leisure properties across the region, including the UAE, Saudi Arabia, Qatar, Jordan, Lebanon, Iraq, the Maldives, Canada, the United States, as well as the United Kingdom. 

Since then, the company has delivered approximately 39,400 homes. Joining forces with some of the world’s most eminent fashion and lifestyle brands, DAMAC has brought new and exciting living concepts to the market in collaborations that include a golf course by The Trump Organization, and luxury homes in association with Versace, Cavalli, Just Cavalli, de Grisogono, Paramount Hotels & Resorts, Rotana and Radisson Hotel Group. With a consistent vision, and strong momentum, DAMAC Properties is building the next generation of Middle Eastern luxury living. 

DAMAC places a great emphasis on philanthropy and corporate social responsibility. The Hussain Sajwani – DAMAC Foundation, a joint initiative between DAMAC Group and Hussain Sajwani, recently announced the launch of ‘Fresh Slate’ in collaboration with the Dubai Police General Headquarters aimed at aiding detainees in Dubai’s Punitive and Correctional Institutions who have been charged for petty offences. 

The HSDF has also pledged Dh5 million for the 1 Billion Meals initiative launched by Sheikh Mohammed at the start of Ramadan 2022, aimed at providing meals to underprivileged communities in 50 countries across the world.

DAMAC also supported the vision of Vice President and Prime Minister of the UAE, and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum to train one million Arab coders in creating an empowered society through learning and skills development, an initiative that successfully wrapped up in May 2022.


Visit us at www.damacproperties.com 

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For more information, please contact: Corporate Communications, DAMAC Properties: Tel: +971 4 373 2197 │Email: corporatecommunications@damacgroup.com